Public Compaints Policy

Future Private Wealth Pty Ltd and our representatives (weour or us) value your feedback. We understand that issues might arise from time to time that can cause our clients dissatisfaction. If at any time you are dissatisfied with us or our services, please contact and provide us with your concerns and feedback, and allow us the opportunity to remedy the matter where this is appropriate and possible.

How to make a complaint?

You can provide us with your feedback or complaint by contacting us as follows:

Contact person: Complaints Officer 

Postal Address:PO Box 185 Elsternwick Victoria 3185

Telephone: 0408 702 056 or 0460 599 202



Whichever lodgement method you choose to lodge your complaint, please provide us with your full name, contact details and as many details as possible regarding your complaint. 

If you are experiencing difficulties and need additional assistance/support in lodging your complaint, please contact our Complaints Officer, who will help you work through our complaints process. 

How will we treat your complaint?

When we receive your complaint, we will:

How long will it take us to treat your complaint?

Generally, we will provide you with a response no later than 30 calendar days after receiving your complaint.

In some cases, a different time frame may apply where the resolution of your complaint is particularly complex, or there are circumstances beyond our control causing complaint management delays. Where this is the case, we will provide you with a delay notification that will inform you of the reasons for the delay and your rights to escalate the matter to the Australian Financial Complaints Authority (AFCA) if you are dissatisfied. 


How to access and contact AFCA?

Future Private Wealth Pty Ltd is a member of AFCA. AFCA is a dispute resolution scheme available to consumers. If we have not resolved your complaint to your satisfaction or issued you with a delay notification, you can lodge your complaint with AFCA. 

AFCA contact details:

Postal Address: GPO Box 3, Melbourne VIC 3001

Telephone: 1800 931 678 (free call)